![]() "If security detailing takes away from the visitor experience, then it can complicate matters," said PR Srinivas, director of hospitality services at real estate consultancy Cushman & Wakefield India. ![]() Some experts also warned about unpleasant experiences for hotel guests, such as the facial recognition database mistaking a genuine customer for a person on a blacklist. The challenges include both losing money with unopened inventory as well as paying back interest on loans," said an hotelier who requested not to be named. "We've lost over Rs 100 crore already in procedural delays. Hotel owners said they had even considered deeming their projects not viable while in construction phase a couple of years ago. Several hotels have lost over Rs 100 crore each due to the delays. #LEMON FACE DETECTION WINDOWS#It was expected to be launched around the Commonwealth Games 2010, but there have been inordinate delays in obtaining clearances from government and security agencies on various aspects such as what type of bulletproof glass to be used on windows facing the runway. Built on a 43-acre parcel, Delhi Aerocity project was considered a security risk because of its proximity to the airport runway. Vijay Thacker, president at hospitality consultancy Horwath HTL, said India isn't the only country with hotels near airports, adding that the security detailing at Aerocity "may be going too far as per mandates". ![]() “Another question arises about whether hotels are even equipped to handle the technology," he said. "The entire requirement for the security detail has been very adhoc and companies have been asked to comply with so many that aren't necessarily rational." Lamba said facial recognition is not generally used by any hotel district around the world. #LEMON FACE DETECTION INSTALL#Most hoteliers and industry consultants, however, feel facial recognition software - which identify and verify a person from one's facial features - is not critical and only adds to their expenses as it costs a few crores of rupees to install and maintain this software and additional cameras around the hotel to capture visitors' facial features. ![]() 'Our guests will be happy with this as they will be entering a more secure place," he said. With this security agencies will be giving us a black-list and we will also be creating a 'white-list' whereby which we will be able to recognise our regular guests," said Rahul Pandit, president and executive director at Lemon Tree Hotels. "We have put in place NEC Face Recognition Solution (FRS). Mid-Market operator Lemon Tree Hotels has already installed a facial recognition software by NEC in its Aerocity property. NEW DELHI: Hotels at the hospitality district near the Delhi airport are now installing facial recognition software in line with the latest addition in the Delhi Police’s tight security norms, which have already caused big delays and cost overruns for hoteliers at Aerocity. ![]()
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